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Documents
Needed
All travelers into Canada or
Overseas must clear Customs in both directions and are responsible for
having the necessary documents in order to do so on your tour.
Adults (>18 years)- To Enter
Canada you MUST have A Valid Passport, OR An Original Birth Certificate
AND a Government Issued Photo I.D. (e.g. Driver's License)
Children (<18 years) not
traveling with their parents will need a 'Parental Permission To Travel'
form. Please contact our office at 1-800-724-TRIP to obtain this
form if needed.
Tour Particulars &
Pick-Ups
Tour operation is contingent
upon a minimum of 30 travelers registering. In the event a tour is
cancelled due to lack of enrollment, full refunds will be provided.
Most tours offer convenient
pick-up points as noted on each itinerary (Geneseo, Henrietta &
Irondequoit), while some tours require the traveler to obtain his or her
own transportation to and parking at the Airport. Tours will
sometimes have alternate pick-up locations that will vary based on
registrations. Ten or more participants will guarantee a private pick-up
point (please call for additional details). In all cases, it is the
traveler's choice to board the coach at one of the pick-up points.
Free parking is available at each of our indicated pick-up points,
however, parking at the Airport is at the individual's expense (in
addition to the cost of the tour).
Specific seats on the motorcoach
cannot be reserved, however, requests due to medical concerns will be
accommodated as best as possible on a case-by-case basis.
Reservations & Payment
Schedule
**IMPORTANT** When registering for Canadian or
Overseas trips, travelers need to provide their date of birth and
citizenship for the customs official manifest.
DAY TRIPS: Call our
office at 585-697-3529 or 1-800-724-TRIP to make a
reservation (we will need your name, phone number, trip name, number of
travelers AND date of birth and citizenship of each traveler). Full
payment is due within one week in order to hold your reservation. When
mailing your payment, please include the names of all travelers, your
address, name/date of trip, pick-up location, and meal choices (if
applicable). Checks should be made payable to Bus America Group
Tours and mailed to 39 Saginaw Drive, Suite 24, Rochester, NY
14623.
OVERNIGHT TRIPS:
Call our office at 585-697-3529 or 1-800-724-TRIP to request
a Tour Application and detailed Tour Flyer that will include a complete
list of program features as well as deposit and payment schedules.
Your reservation will be confirmed upon receipt of the completed
application and deposit. Travelers will be invoiced for the balance
due 30-60 days prior to departure. Approximately two weeks prior to
departure, travelers will receive luggage tags and a Final Itinerary with
the exact pick-up times, hotel contact information and schedule of
activities.
Cancellation & Refund
Policy
All
cancellations must be made in writing and can be submitted by fax to
585-697-3591, US mail to Bus America Group Tours, 39
Saginaw Drive, Suite #24,, Rochester, NY 14623, or by email to grouptours@rochester.rr.com.
DAY TRIPS:
Cancellations received more than five days prior to departure
are subject to a $10 cancellation fee, plus any non-refundable tour costs
(e.g. theater tickets) which will vary by tour. No refund will be
provided for cancellations made less than five days prior to
departure. Medical or emergency cancellations with documentation
will be reviewed and exceptions are possible on a case-by-case basis. All
refunds for day trips will be mailed within one week after the trip
operates. Full refunds will be provided if an individual finds his
or her own replacement.
OVERNIGHT TRIPS:
Each Tour Flyer will include a Cancellation & Refund policy specific
to the tour. Travel Insurance or Cancellation Protection are
strongly recommended for all overnight tours. A Cancellation
Protection Waiver providing a full refund for cancellation due to any
reason is available from Bus America for all motorcoach tours at the cost
of $10.00 per $100.00 of protection (sold only in $100 increments). For
example, for a trip costing $249 PP, the cancellation protection will cost
an additional $30 PP. Bus America Cancellation Protection must be
purchased at time of registration and paid in addition to the program
deposit. If desired, additional travel insurance can be purchased
and Bus America will supply information on policies available on request.
Other
Information
All tours are fully escorted and
the program fee includes driver & escort gratuities.
We reserve the right to make
changes in the itinerary due to unforeseen circumstances.
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